Have you thought about running a franchise operation? Today’s guest, Chris Wilson, is a franchising expert and consultant, and founder of Legacy Franchise Ventures.
On this episode of The Clarity Advisors Show, Chris talks about how to get started in franchising, how to retain employees in a high turnover industry, how the response to the pandemic affected his business, the importance of communication and transparency, and his advice for emerging leaders.
With a high turnover rate in retail franchises, it’s important to find the right team and build culture. Chris talks about how he built teams of over 50 people, the important considerations when building large teams, and building different teams for different kinds of franchises.
Episode Highlights:
- How to build culture and maintain large teams
- The importance of motivation
- The importance of communication and transparency.
Timestamps:
[00:56] Chris’s background
[01:47] Who Chris looks for
[03:04] Narrowing down the 4,000 franchises
[03:45] Chris’s franchises
[04:29] The Chick’nCone
[05:00] How Chris got started
[06:10] Owning and operating a Pilates studio
[07:55] Building teams and culture
[10:20] The challenges of building large teams
[12:25] Must-have characteristics for the Pilates studio
[14:08] Building teams for Chick’nCone
[16:09] Retaining employees
[19:09] Managing franchises through the pandemic
[20:59] Staying connected to the teams
[23:19] What has changed throughout Chris’s career?
[25:03] Chris’s advice for emerging leaders
[26:36] What is Chris reading and listening to?
Episode Quotes:
“Don’t be so rigid. Times change, seasons change, and we have to change with them as business leaders.” (Chris)
“Understand what you’re good at and only do that.” (Chris)
Chris’s Recommended Reading and Listening
Follow/Connect with Chris Wilson:
