We’re starting the second season of The Clarity Advisors Show with a three-part series looking back at highlights from our first year. In this third and final installment, host Ken Trupke’s guests discuss generational differences, managing change, personal development, and building trust.
Timestamps
(00:50): Joe Mull
(03:43): Paige Cornetet
(04:48): Michelle Voss
(07:44): Adam Sutton
(09:45): Bill Poole
(10:36): Joe Pici
(11:35): Tara Kinney
(13:54): Ken Misiewicz
(15:16): Nolan King
(16:42): Jason Dodge
(18:57): Nelson Wilner
(20:18): Michelle Steffes
(22:17): Joshua Washington
(24:27): Kristi Nowrouzi
Episode Quotes
“We have to recognize that what we’ve long thought of as the next generation has been here for a while and is bringing another generation along behind it.” (Joe Mull)
“The biggest thing that I’ve tried to convey to anybody who wants to be a leader, and the way that I try to do it, is that I don’t ask anybody who works for me to do something that I wouldn’t be willing to do myself. And that no job is too insignificant for a leader to do it.” (Michelle Voss)
“Change management is really about alignment, communication, training, and stickiness. (Bill Poole)
“The first thing we have to hold people accountable to is their activity. Are they doing the dailies, the behaviors it takes to be successful? If you do the daily behaviors, the results will follow.” (Joe Pici)
“If you explain your thought process behind it and why you said it that way, even if they don’t agree, they can at least understand and be empathetic with where you’re coming from.” (Nolan King)
“I’m upfront with everyone in the interview process that I’m not a mind reader. You have to be an advocate for yourself, for the business, for your client. You have to be an advocate for the things that you want.” (Jason Dodge)
“It’s important that employees know where they fit into the big picture. We all want to know the vision. We want to know the mission that we’re on. We all want to feel like we’re part of something. That’s a basic constant that hasn’t changed.” (Nelson Wilner)
“You may have the head knowledge to do what’s right as the leader, but in your heart you’re constantly unsure of yourself. And that uncertainty then bleeds into your ability to lead and inspire your team.” (Michelle Steffes)
“When emotion goes up, intelligence seems to go down. We talk about making sure you’re not intoxicated with those emotions. Do your best to get to the sober place because that’s where the solution lives.” (Joshua Washington)
“(Emotional intelligence) is a real thing. When we get a grasp on that, we get to control how we show up in stressful situations.” (Kristi Nowrouzi)
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