Teams are made up of individuals, and good leaders understand one size does not fit all. Today’s guest, Joshua Washington, is the owner of Lee Malveaux, a business consulting firm helping companies attract, retain, grow, and support their people.
On this episode of The Clarity Advisors Show, Joshua and host Ken Trupke talk about communication as the root of business growth and Joshua breaks down the acronym MICRO in micro-conversations. They also discuss how to measure the three major intrinsic motivators and how to improve performance and relationships to push your business forward.
Episode Highlights
- How to build a culture of effective communication.
- How to ensure that individuals are treated as individuals.
- How to improve relationships and performance simultaneously.
Timestamps
[01:01] Micro-conversations.
[02:13] A bit about Joshua.
[03:24] Honoring Lee Malveaux.
[04:46] Who does he serve and what does he do?
[08:22] Teaching physicians bedside manners.
[11:32] M.I.C.R.O.
[14:47] Emotions.
[15:53] What works, and what doesn’t?
[18:20] How to ensure that team members are treated as individuals.
[20:14] How to measure intrinsic motivators.
[22:21] Joshua’s recommended content.
Episode Quotes
- “What really drives performance and culture within the organization are all the conversations that take place.” (Joshua)
- “When emotion goes up, intelligence goes down.” (Joshua)
Joshua’s Recommended Reading and Listening
- So Good They Can’t Ignore You, by Cal Newport
- Nonviolent Communication, by Dr. Marshall Rosenberg
Follow/Connect with Joshua Washington
- 239-834-3875 (cell)
- joshua@leemalveaux.com
- LeeMalveaux.com
- Joshua Washington LinkedIn
